Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal must be untampered with. 

 

To complete your return, we require the receipt as proof of purchase.

Please do not send your purchase back to the manufacturer. A return address will be provided once Forever Kidz Toys is contacted electronically on foreverkidz6@gmail.com.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery, once the return has been agreed upon by Forever Kidz Toys.

 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

 

We only replace items if they are defective or damaged.

 

Shipping:

To return your product, you should e-mail foreverkidz6@gmail.com and a return address will be provided to you once the return has been agreed upon.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item